Founded in 2010, Connexion Point has become a trusted telephonic operations partner for healthcare companies and insurance carriers for over 15 years.
At a Glance:
2010
Founded
15+ years
Healthcare ops experience
Remote
Nationwide workforce model
W2
Employee-based staffing
Connexion Point has grown through long-standing partnerships and operational experience in the health insurance space. In 2020, we transitioned to a remote workforce model-enabling broader recruiting reach and greater flexibility.
Snapshot
We are not
a software platform.
We integrate into client workflows and systems.
We support carriers by executing telephonic work at scale.
We have a proven track record in the healthcare space.
Tenure & Continuity
Long-standing leadership supports stability and predictable execution.
Nationwide Reach
Remote staffing enables talent access and program flexibility across geographies.
Promote from Within
Internal growth pathways help retain institutional knowledge and strengthen supervision.
We invest in training, leadership, and operational continuity.
Many managers and supervisors have been with Connexion Point for a decade or longer-supporting consistent delivery and deep institutional knowledge.
Leadership and key contacts.
Madeline Deagle
President
Ryan Ratcliffe
Vice President of Operations
Timothy Brousseau
SVP – Business Development
Mark Krueger
VP of Client Services & Delivery
Amy Thissen
Director of Solutions Architecture
Karl Olnhausen
IT Operations Director
Ronda Medina
Senior Human Resources Manager
Trent Bishop
Director of Operational Strategy